Frequently asked questions

Short answers based on how Northline Warranty operates in Greater Columbus, Ohio.

What appliances do you cover?

We coordinate refrigerators, washers and dryers, dishwashers, and HVAC seasonal tune-ups when they are eligible under your plan. See Services.

Where do you provide service?

Greater Columbus, Ohio only—cities and ZIP codes listed on Coverage.

How much is the diagnostic fee?

The standard appliance diagnostic fee is $89. It may be waived if a covered repair is approved and completed in the same visit. Details: Pricing.

Should I book online or call?

Prefer online booking for routine jobs. Use contact for emergencies (flooding, gas/electrical hazard, no-heat/no-cool in extreme weather).

Can I cancel or reschedule?

Yes. Cancellation and reschedule rules are in Policies.

Do you guarantee the work?

Completed repairs include a limited workmanship warranty as described in Policies.